philips respironics dreamstation registration

Philips Respironics Trilogy 100, Trilogy 200, Garbin Plus, Aeris, LifeVent, BiPAP V30, and BiPAP A30/A40 Series Device Models Sound Abatement Foam Susceptibility to Degradation and Volatile Organic Compound Emission Dear Device Customer, Philips Respironics is voluntarily recalling the below devices due to two (2) issues related to the What can I do with a My Philips account? Click Register. On June 14, 2021, Royal Philips' subsidiary, Philips Respironics, initiated a voluntary recall notification * for certain sleep and respiratory care products to address identified potential health risks related to the polyester-based polyurethane (PE-PUR) sound abatement foam in these devices. We will continue daily checks with the Philips Respironics team to ensure we are executing everything possible to help our customers through this recall. Each day more information becomes available. Receiving party (contact information):Affiliates other than KoninklijkePhilips N.V.(contact information of responsible division:privacy@philips.com) As a first step, if your device is affected, please start the registration process here. This video shows how the patient (device user) can check if their Philips Sleep and Respiratory Care medical device is affected by the recall and if so, how . Mandatory items: Time of device use as per the patient's use, prescribed pressure, degree of mask leak, and periodic breathing rate Heres a list of Philips CPAP recall model numbers: Skip to: How do I know if my device was recalled? section for steps to check your specific machine. To register your product, youll need to log into your MyPhilips account. Register your device on the Philips recall website or call 1-877-907-7508. You can log in or create one. We agree. If you have not done so already, please click here to begin the device registration process. Product registration To register a new purchase, please have the product on hand and log into your My Philips account. We have trained service professionals on hand who can make sure that the affected foam is completely removed, safely, and that the new silicone foam is inserted correctly. We understand that any change to your therapy device can feel significant. If you cant afford a new machine outright or are having issues with your insurance provider, rest assured that there are several options that exist to find low-cost or free CPAP equipment, including government assistance or charity donation programs. Not all direct-to-consumer brands offer sales and discounts, though. Don't have one? Using a new account on a desktop or laptop. Please visit mydreammapper.com by clicking the Login button above. Create account Create an account Already have an account? If your product is eligible for extended warranty, first you need aMyPhilipsaccount. This is a potential risk to health. We know that you are eager to find out when youll receive your replacement CPAP, BiPAP or Mechanical Ventilator device. In that case, we cannot deliver recent information and newsletters, which is available only through collection of personal information. Our trained service professionals can make sure that the affected foam is completely and safely removed, and that the new silicone foam is inserted correctly. Below youll find a list of commonly asked questions about the CPAP recall. 2. Koninklijke Philips N.V., 2004 - 2023. 2. For us to send you a replacement device, we will first need to get your prescription settings from your current device and then we will load those into your replacement device. Not all details of this recall are known at this time. You can still file a claim for reimbursement, but keep in mind that reimbursement is fully dependent on your insurance provider. To register your product, youll need to log into your MyPhilips account. 1. Any links to third-party websites that may appear on this site are provided only for your convenience and in no way represent any affiliation or endorsement of the information provided on those linked websites. For those who cannot currently afford new equipment but who have been encouraged to continue their sleep apnea treatment, weve included a few solutions at the end of this article that we hope can be beneficial to you. You will be using Bluetooth to transfer your therapy results to the DreamMapper app. Philips has established a registration process where you can look up your device serial number and begin a claim if your . Please review the DreamStation 2 Setup and Use video for help on getting started. After youve registered your machine with Philips and have scheduled an appointment with your sleep care physician to discuss a new treatment plan, you may be wondering if you should keep using your recalled machine and what options exist if you decide its time to purchase a new machine altogether. scanning technology for the right mask fit from the start. Products not affected by this recall notification (U.S. only) / field safety notice (International Markets) include: The best way to know if your device is included in the recall is to register your machine for the recall. Bluetooth pairing and data transfer Once you have created your account, please select your mobile device operating system below for specific instructions on how to transfer the data from your current device to DreamMapper. Please note that once an RP kit is shipped for the affected Trilogy 100/200 device, the loaner Trilogy Evo must be returned within 45 days to avoid being charged. Questions about registering, signing in or need any otherDreamMapper support? to help you and your patients succeedtogether. Since the news broke, customers have let us know they are frustrated and concerned. We have trained service professionals on hand who can make sure that the affected foam is completely removed, safely, and that the new silicone foam is inserted correctly. Buying a CPAP machine outright offers several advantages and can be the most cost-effective option. There are many reasons people choose to purchase a CPAP machine outright, even if you have health insurance. We learned of this recall at the same time as our customers and have been in daily communication with Philips Respironics since that time. Optional item: Mobile phone number Register your device (s) on Philips' recall website . 1. Still, buying a new CPAP machine through insurance is the best option for some. You can also upload your proof of purchase, so it is stored safely if you need it for service or repair of your product. Whether you choose to buy a machine outright or through your insurance company or pursue options through a government assistance program or donation initiative, CPAP.com is here to help you navigate the CPAP recall. You can sign up here. Philips Respironics Mask Selector uses no-touch. On June 14, 2021, Philips Respironics issued a voluntary recall of its CPAP, BiPAP and mechanical ventilator devices. The initial concern with the foam related to possible emission of particulates (tiny particles) from degraded foam and certain chemicals of concern, called volatile organic compounds (VOCs). Review of this assessment has determined that exposure to the level of VOCs identified to date for the first-generation DreamStation devices is not typically anticipated to result in long-term health consequences for patients. As information becomes available, we will update our customers via email and the CPAP community at large using this blog. Dont have one? This is not our choice or our preference. Please read carefully and fully understand all terms of "Service Agreement" and "Privacy Policy", including but not limited to: to provide you with services of your usage of the device, we need to collect personal information like information about your device,operation log, etc.. You can view, change, delete personal information and manage your authorization at "Settings". In that case, your use of the service provided in this application through collection of personal information may be restricted. Youcan also upload your proof of purchase, so it is stored safely if you need it for service or repair of your product. You can still register your device on DreamMapper to view your therapy data. For further information about the Company's collection and use of personal information, please click the URL below. If you already have a DreamMapper account but do not remember your Username, please note that your Username is your email address. Dreammapper has the ability to send you in app notifications based on inputs you provide directly when you set up your account, such as what mask you use, in addition to promotional messaging from Philips. If you are a patient who has been affected by this recall, please do not try to remove the foam from your device. 2. Select your mask type and specific mask model. As a result, testing and assessments have been carried out. Confirm the new password in the Confirm Password field. Keep in mind that the CPAP recall is an ongoing situation, so information from your health insurance provider or Medicare may change. If you do not remember your DreamMapper password or need to reset it: Bluetooth pairing and data transfer Once you have successfully logged in, please select your mobile device operating system below for specific instructions on how to transfer the data from your current device to DreamMapper. Success. For more information on the recall notification (U.S. only) / field safety notice (Outside of U.S.), as well as instructions for customers, users and clinicians, affected parties may contact their local Philips representative or visit. The Company may provide a part or all of your personal information to a third party to facilitate the work. The devices included are CPAP machines due to issues related to the polyester-based polyurethane sound abatement foam used in its continuous and non-continuous ventilators. In order to unlock DreamMappers full capabilities you will need to provide the Device Serial number that is on your Philips Sleep Therapy Device. Once set, the device will automatically start at the selected Ramp Plus pressure with all future therapy sessions. Per the Philips Respironics recall notice: We cannot stress enough that Philips is treating this matter with the highest possible seriousness, and are dedicating significant time and resources to address this issue. Approve a rental device of the same caliber and quality as your original equipment, Determine that the recall voids the standard replacement requirement and immediately replace the device, Deny covering the cost of a new machine at this time. To do this you will need to register for a DreamMapper account or sign into your existing account using either the DreamMapper app on your moble device or via the DreamMapper website on your desktop or laptop computer. In summary, the CPAP/APAP/BiPAP machine supply was already tight and shrinking before the recall was announced. All rights reserved. Unlike the DreamStation CPAP device, the DreamStation 2 CPAP Advanced device features the Ramp Plus feature where a user can select a comfortable start pressure. Philips Respironics guidance for healthcare providers and patients remains unchanged. Please be assured that we are doing all we can to resolve the issue as quickly as possible. In most markets, devices currently authorized for repair and replacement include DreamStation CPAP and Bi-level devices, DreamStation ASV devices, and DreamStation ST/AVAPS devices. For Veterans who received their PAP device from the VA, your replacement device may come from either VA or Philips Respironics. unapproved cleaning methods such as ozone may contribute to foam degradation. on the latest safety communications from the FDA. This foam is cleared for use by the FDA in the DreamStation 2 CPAP device and authorized as part of our remediation. Ozone and UV light cleaning products are not currently approved cleaning methods for sleep apnea devices or masks and should not be used. Click Save. For a list of the affected devices and more information regarding the recall from Philips Respironics you can go to: https://www.usa.philips.com/healthcare/e/sleep/communications/src-updateChapters:00:00 Intro00:44 Find Your Serial Number01:49 Online Form06:05 Demand for CPAP MachinesShop Online: Our Store: https://sleeplay.comCPAP Machines: https://sleeplay.com/collections/cpap-machinesCPAP Masks: https://sleeplay.com/collections/cpap-masksCPAP Cleaning: https://sleeplay.com/collections/cpap-cleaningCPAP Supplies: https://sleeplay.com/collections/cpap-suppliesOxygen Therapy: https://sleeplay.com/collections/oxygen-therapyGo Social:Facebook: https://facebook.com/sleeplaygroundInstagram: https://instagram.com/sleeplaygroundTwitter: https://twitter.com/sleeplayground TikTok: https://tiktok.com/@sleeplaygroundBecome an Affiliate:https://sleeplay.refersion.com/affiliate/registrationFree Consultation:https://calendly.com/sleeplay/respiratory-therapist-consultation Intuitive. Under normal circumstances, most private insurance companies replace your CPAP machine if youve had it for five or more years. To do this you will need to register for a DreamMapper account or sign into your existing account using either the DreamMapper app on your moble device or via the DreamMapper website on your desktop or laptop computer. Any links to third-party websites that may appear on this site are provided only for your convenience and in no way represent any affiliation or endorsement of the information provided on those linked websites. DreamMapper v 2.31.0.3 Koninklijke Philips N.V., 2004-2023 All rights reserved. We are advocating on your behalf to get quicker updates and more information about the situation as it evolves. After registration, we will notify you with additonal information as it becomes available. This includes Dreamstation, Dreamstation Go, Dreamstation ASV/ST/AVAPS, System One, and Remstar SE Auto . You will be using Bluetooth to transfer your therapy results to the DreamMapper app. By clicking on the link, you will be leaving the official Royal Philips Healthcare ("Philips") website.

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