instacart damaged item

Instacart makes it easy to order from your favorite stores. Ive had customers tell me to get it anyway and then went back and said that they were items were damaged. Actually call the service line and make a complaint. Instacart has a system for dealing with requested items that arent in stock. You just select a category for your issue and theyll respond. Im sure it would never happen but I wish there was way to match good customers to good shoppers and let the crappy people duke it out together. He has been a rideshare driver since early 2012, having completed hundreds of trips for companies including Uber, Lyft, and Postmates. 7:00 AM PST March 3, 2023. Your shopper will verify your age and scan the front and/or back of your ID when they deliver. Customer won't likely want to exchange it for another, as the whole batch is likely rancid. So I wake to find my instacart account has been hacked and someone is shopping and having items delivered to a hotel room across the other side of the country - mind you it is a hotel room with a room number the chat history has the person talking to the shoppers and telling them to leave the items outside the hotel room. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. Certain order types (e.g. Cookie Notice From there, you can fill in key details such as the date the item was damaged or stolen, the reason . Time is running out for you to score the biggest savings on passes to TechCrunch Disrupt 2023 the original and always-evolving conference dedicated to early . Strangely, the order was complete with no issue so I thought. Sometimes there arent enough shoppers for that day or they simply dont want to take on the order, so instead of you waiting in limbo, your order is canceled instead. So I had a grocery order, and the shopper did absolutely nothing wrong. Available in over 4,000 cities in the U.S., Canada, and Australia. Instacart will provide a credit, refund, or redelivery if alcohol items were damaged by the shopper due to the following. Refunds are processed immediately, but it may take 5-10 business days to see the funds in your bank or credit card account, depending on your bank. June and July Ive had unauthorized transactions taken out of my account. You may not be eligible for a refund in some cases, but Instacart will happily give credit in lieu of a refund. They didn't say. For example, if another store happens to have a certain item in stock on a day when a customer places an order, Instacart makes it very simple for the customer to make their purchases from another . Whether its a missing, damaged, or expired item, the Instacart refund, once approved, will show up 5-10 days later on your payment method of choice. In some cases, the shopper can also enter your information manually. When youre logged into the Instacart app, youll first need to find the receipt for your order. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Browse the most lucrative promotions we offer. Worn: 0.251 - 0.575. or something like that.. For separate items though, I tried inserting damage values per item like you mentioned above, but it is ignored, items following the value at the top. Damaged item - an item arrived broken or in an unusable condition. Well, these items were damaged, not missing. Answer (1 of 4): You have to cancel the order before the time is up to do so. I WILL NEVER USE YOU AGAIN. If you realize Instacart has messed up your order in any of the previously mentioned ways, you need to know how to get a refund. If the grocery store items dont meet these standards, Instacart will refund the customer for the cost of the item. You can reach them through their app, phone number, or email, but its generally easiest to get in touch through the app. Do they get to keep their stuff for free? I reported mine. - the shopper delivered an inadequate replacement item which the customer didn't specifically approve through the Instacart platform. The positive note about the complaints is that room for improvement is available. Matt Wilson. Today I explore no bags at my local Aldi's, juice spilling all over the back of my trunk, the new instacart card, delivering items with apple boxes, and cust. I at least get to say something to defend myself and the refund was already made, I doubtful instacart will take it back. Common complaints are missing items, damaged items, poor replacements, or poor service. It definitely wasnt broke when I delivered it You can plainly see it in my picture. Ive been scammed by Instacart by someone using my card to order groceries unauthorized by me. As a Shopper, you can earn a side or full-time income working for Instacart. His insights are regularly quoted by publications such as Forbes, Vice, CNBC, and more. Instead of requesting a refund, youll need to contact Instacart supportto figure out what can be done regarding your order. However, if you cancel your Instacart order after a shopper has already picked it up and started shopping, youll need to call Instacart or email them to cancel the order already in progress. You can repeat this process for additional order issues. Get CareOne 91% Isopropyl Alcohol delivered to you in as fast as 1 hour via Instacart or choose curbside or in-store pickup. Ridester 2022 | ALL RIGHTS RESERVED. When a customer places an order, it goes into a queue. The best way to get in touch with Instacart is to contact customer service. They promise a delivery time hours out, then email/text last minute to let me know that the order won't arrive until tomorrow during normal business hours. In total, Marketplace paid $74.16 more for the same order of 20 items through Instacart than when purchasing inside Loblaws; the in-store total was $ 242.49, while on Instacart the receipt for the . This seems like a massive breach of confidential credit card information. Tap the Orders icon in the bottom right corner. Some scams are directed at customers, while others primarily affect Shoppers. . Other times, youll get faulty products or be missing entire items, so of course, youll want your money back in those cases. It has been weeks, and was a great factor in me slowing down with Instacart. Youll need to select Receipt, and from there itll show an itemized list of your grocery order. I ordered 3 6-packs of Diet Coke bottles listed for $4.99 each. Yes there are some dishonest customers. But if its the product itself, I would report it. This live chat can be accessed from the desktop website or mobile app. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Browse the most lucrative promotions we offer. To report a problem with your order on the app. Instacart may deny any request or revoke a credit if we suspect fraud or abuse, or if we determine the customer directly or indirectly caused the order issue. cracks me up. To report a problem with your order on the website. In 2020, the Los Angeles Times reported on unfair ratings received by InstaCart shoppers, noting that some customers report missing items in order to get them for free, which can lower their . Next, youll need to scroll all the way down to the bottom of the digital Instacart receipt page. So do shoppers get penalized for this? The expiration date has not passed and the package was sealed, so my shopper wouldn't have had any way of knowing it was bad. In the TikTok, viewers see a screenshot of the conversation between Jas and the Instacart shopper. Because they took it upon themselves to double charge me it overdrafted my account. . Instacart+ family account terms and conditions, Sephora holiday sales terms and conditions, Instacart Mastercard Pay with Points terms, Instacart+ promotional terms and conditions. I get on the phone today and the woman was so incredibly nasty and told me there was nothing that could be done. Wrong, damaged, and missing items are some common issues that some customers report. The nerve of some ppl. Gotcha. - Shopper refused to bring groceries to my door, billing should be reduced to reflect the items not delivered in the redilivery. Customers can leave instructions before submitting their orders. Still didn't care. I just wanted to know how to return it without a receipt or exchange it since the thing I got instead is the same price. I call Instacart who I believe will sweep this under the rug with all of their out sourcing these days. . If you selected an issue under Other issues, choose the specific issue. Shoppers choose which orders they want to shop/deliver. That's some garbage. Additionally, you could get a cancellation fee of up to $15 for canceling your order. However, you need to report any issues within 14 days of receiving your order. 5. However, as long as you take the right precautions, you should be able to continue using the platform, either as a Shopper or a customer, with relative ease. Even though they approve a replacement, they will report the items as a poor replacement, meaning they dont approve of the chosen substitute. I had my receipt, and notices 2 sandwiches that was additional purchases I did not make. Some customers will even go so far as to send pictures of the damaged goods. Customers must be 21 or older to order alcohol items and provide an approved photo ID showing their birthdate at delivery. Maybe some of the strawberries inside the container were starting to mold? Get Quick Picks by Publix Apples products you love delivered to you in as fast as 1 hour with Instacart same-day delivery. **Not directly affiliated with Instacart** Welcome to the best place to EBT) arent eligible for credit. Some legal restrictions apply to over-the-counter medicine orders, Instacart accepts these valid forms of ID for alcohol deliveries. Start shopping online now with Instacart to get your favorite products on-demand. Click the 3 horizontal lines in the upper left corner and select Your Orders. I could not see any of the process in the grocery shopping and thought it was Harris Teeter new app and online service. I have contacted Instacart multiple times about this matter to either be ignored or get no resolution. Instacart reserves the right to modify or cancel the Guarantee at any time. I reported as fraud, but it remains present on the order issues page. I spoke with support who told me that they know the customer lies, but wont remove the remark nor the rating. If its a damaged item, as a customer, your only remedy is to claim it as such. I paid for the groceries out of my own pocket and finally someone answered, they chewed me out for using my own funds. Instacart refunds will take anywhere from 5-10 business days to be returned to your bank account. CANCEL MY ORDER AND ANY MEMBERSHIP ACCT I MAY HAVE JOINED. This will detach the slats and you can easily remove them. Shopper refused to bring groceries to my door. On January 16th, I placed two orders. Claim it and get a lot of features. Cool, I'll do that then! Using bots violates Instacarts terms of service. This will surely increase the credibility of your complaint. New comments cannot be posted and votes cannot be cast. I have even recommended to people that I would not get something because it did not look good. While Instacart allows Shoppers to appeal deactivation, its a time-consuming process where you may lose out on money due to a phishing scam. There are a few different types of Instacart refunds you might be available to receive. For our $250 order, Instacart's service fee was usually $15, and it climbs higher if you don't opt into its annual membership. But like I said, they are more than generous with their policy. 5. No other store includes this charge. While Shoppers typically dont have to pay for damaged items, bad reviews can affect which orders they see. It . Unless they gave you a four or less star rating, why worry about it? Instacart also promises its customers that theyll deliver all of the items ordered. For an order placed through the Instacart App, follow these steps: 1. Instacart will provide a refund, credit, or redelivery if the alcohol item was damaged by the shopper due to the following Shattered or cracked glass; Broken seal; Missing or tampered label; Poor bagging leading to damaged item(s) Contact Instacart Care for assistance with damaged alcohol items. 3. Shoppers have a card issued through Instacart that they use to make purchases. Why would you go to the store, with rancid food, for "credit"? Instacart took the $149.14 out of my account on December 13th and,14. I shall report then and hope she doesn't leave a review . 4. 5. Instacart processed . She went from earning an average of more than $1,270 per week to $690 per week, while working the same total hours, screenshots and weekly earnings reports show. If you selected an item issue, choose the affected item (s). If Same-Day Delivery is not available in your area, you may be interested in nationwide CostcoGrocery (excluding AK, HI . If you notice bot activity, you can report the user to Instacart. Save my name, email, and website in this browser for the next time I comment. Consider DoorDash! I had an Instacart Shopper use my credit card for unauthorize purchased today around 130pm December 19, 2022! In some areas, you can even get alcohol. ComplaintsBoard.com is a leading complaint resolution website on the Internet. If you choose to cancel an Instacart order before a shopper has picked it up, you wont incur any fees because its a no harm, no foul situation. Instacart reserves the right to modify or cancel the Guarantee at any time. Still, there are quite a few scams, and if you plan to use the platform, its best to be aware of the scams and know how to spot them. CANCEL MY ORDER AND ANY MEMBERSHIP ACCT I MAY HAVE JOINED. They would not honor the listed price on the Instacart web site. No penalty to shoppers. would send me a form to complete and "department" would look at it in 48 I would like all of my money back. Press question mark to learn the rest of the keyboard shortcuts. Instacart delivers over-the-counter medicine for select retailers and markets. I sent this to a friend who has been an Instacart shopper for quite a while. - Missing items - Incorrect items - Damaged items - Poor replacements - Early/late orders If an order never came, or you . Select Get help on the relevant order. This was strange to me as I had used the service a maximum of 3 times, months possibly years ago (2020) and never signed up for their auto renewal, much less their annual plan. It makes me hesitant to use them anymore, yet have been using them for a few years without any problems. I'm so sorry that happened to you. She then told me that it was my fault because, "charges just don't magically appear" She then told me it was my fault because I didn't have the funds available in my account so they tried 4 times.

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