gateshead council repairs
Work to the outside of your home may not need an appointment. A public consultation on the future of Gateshead Council's Leisure Services has commenced. As your landlord, the council has a legal responsibility to ensure that the property you are living in is in good, safe condition and is obliged to carry out regular maintenance checks. People living in Gateshead Council properties have to wait an average of 29 days for housing repairs to be completed, according to a new council report. Please continue to be patient, as we are experiencing a high volume of phone calls. View all Gateshead Council jobs - Gateshead jobs - Repair Technician jobs in Gateshead; Salary Search: Repairs Reporting Adviser (multiple roles) salaries in Gateshead; See popular questions & answers about Gateshead Council; P544194 Staying Close Support Worker. We are only legally allowed to take a small, capped percentage of your compensation amount, so the rest would be yours. "As far as I am concerned having been in business before coming into this organisation, there are a few things I would like to say.". If so we can help you claim compensation on a NO Win, NO Fee basis. E6 2JA. Electric Wiring needs to be regularly maintained and if necessary replaced to ensure it is safe. Click here to download Gateshead Council's SEND Support And Guidance Document 2021 Where to Get Information, Advice and Support The site has been designed with residents and local groups to ensure it is easy to use. In addition to claiming for the repairs, we can also assist with claims arising from injury, illness or financial setbacks resulting from the disrepair in your home. Wednesday 2nd November 2022. These include re-fixing toilet seats and repairing minor leaks. All rights reserved. London In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. Employer Est. Bauer Media Group consists of : Bauer Consumer Media Ltd, Company number 01176085; Bauer Radio Limited, Company number: 1394141Registered office: Media House, Peterborough Business Park, Lynch Wood, Peterborough PE2 6EA and H Bauer Publishing, Company number: LP003328; Registered office: The Lantern, 75 Hampstead Road, London NW1 2PL All registered in England and Wales. Repairs - Gateshead Council Home Housing Your home Repairs As part of our commitment to quality services, we aim to provide a reliable and quick repair service. Gateshead We have guidelines on how long different repairs should take. Gateshead Equipment Services (GES) provides disability equipment and assessments for people who are ordinarily resident in Gateshead or who are registered with a Gateshead GP. We are Gateshead Council'sHousing Team. The 2011 census, stated that the Metropolitan Borough of Gateshead was 67.0% Christian, 0.9% Muslim, 1.5% Jewish, 23.9% were not religious and 5.7% of the population refused to state their religion. Cllr Bernett continued: "I hope it works and I am glad we are doing something about it, but I tell you what, it needs to work fairly quickly.". Around 3,000 council properties in Gateshead are in need of repair, it has been revealed. If you are considering making a claim for council house disrepair compensation, it is important to be aware of the No Win No Fee policy that our firm operates by. If disrepair problems in your home have made you or someone in your household ill, damaged your belongings or caused you inconvenience you should be eligible to claim compensation. If we were to take on your case and win, you would only be required to pay us a small percentage of your awarded amount. These are repairs which could cause injuries or further damage if they are not dealt with quickly. We are also unable to check groups and activities listed onOurGatesheadand attendance to these is strictly at your own risk.Terms and conditions, Contact: OurGateshead@ConnectedVoice.org.uk, We provide a range of opportunities for customers to get involved, have their say, and help shape the way we deliver our services. Gateshead Now is a collection of the latest news from Gateshead Council. Are you a Council or Housing association Tenant with housing disrepair issues? 3 0 obj We were told by a friend that this company could help and within 6 months we received compensation for damages & all the damp and mould was removed. People really are our greatest asset at Gateshead Council, and we value every employee. We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. The backlog of repairs accumulated, according to council officers, is down to the Covid pandemic and weather events such as Storm Arwen. We need people who want to make a difference, who are talented, possess the right knowledge and skills and who want the chance to demonstrate how good they are. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. Housing Disrepair Make sure you get in touch with a legal professional to find out more and start the process of claiming the compensation you deserve. Time to have your say on the future of our leisure service. Some work to your home is done as part of a planned maintenance or investment programme. If parts are not available or it is not an emergency, we will finish the repair within the relevant category and timescale. Call us on 0333 050 8887 to start the process or fill in the form. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. The costs start from 133.38 per week for a one bedroom apartment and 156.30 per week for a two bedroom apartment. Couldnt leave any clothes in any of the bedrooms due to dampness and mould, our clothes, possessions & electronics were ruined and not to mention the huge amounts of stress this caused over the years. The call-out team will make the property safe and arrange to come back the next working day to finish the repair. <> If you require any support using the site, please contact: OurGateshead@ConnectedVoice.org.uk, Gateshead council have created a directory of all the places available to our residents so that anyone who is cold knows where they can go to get warm, stay warm and enjoy a little company and some hot refreshments. We will first make sure that it is our responsibility to do the repair. Always ask to see this card before letting anyone into your home. Interested in joining a great organisation with an employee offer and experience that rivals others, then this could be an opportunity you just dont want to miss. Complain to the housing ombudsman The housing ombudsman is a free and independent service. Check the spelling of the procedure, check that the execute privilege has been granted to the caller and check the configured security.requestValidationFunction function. These are things like burst pipes, blocked drains, non-secure windows or doors and loss of electricity. We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. We will not give you an appointment, but we will discuss a time when you will be at home, to make sure we can do the emergency work. xt}Ke;ne?nF!nDPg-R'!qIHIQEi|__>k}~m>R.8"J;B'?#n_gc|"B]Y2"fa9fOkxU-}jBu 5U.2giixH^:gY(4||g}~p\#p+=GI_ocD#DNrw(&:BR4xM_. The panel decides which services they review based on various criteria. You should report any damage to your local housing office. For example, if you have a coloured bathroom suite and you need a new bath, we may replace it with a standard white bath which we hold in stock. The procedure named f could not be accessed, it may not be declared, or the user executing this request may not have been granted execute privilege on the procedure, or a function specified by security.requestValidationFunction configuration property has prevented access. If we miss an appointment and we didn't contact you, please contact us. We will ask you to pay for any repairs caused by damage or misuse of your home by you, your family or friends. If you are not in when the repair team calls, they will leave a card asking you to make a new appointment. This can be damage or deterioration to the exterior that is connected to or forms part of the actual dwelling, or interior of the house or flat, their structure and common parts in case of a building divided into flats. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. If you live in social housing or a local housing association property in the uk, we can assist you in filing a compensation claim if the property has fallen into a state of disrepair. Payslips. For emergency repairs you will need to guarantee access to our contractor for the next 24 hours. %PDF-1.5 Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, New home building accelerates with Freight Depot development, SEND strategy consultation launches in Gateshead, Two Gateshead shops ordered to close due to illegal tobacco sales. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council If you are a tenant of a rented council home or housing association property and the issues with your property have not been repaired, you may be eligible to make a housing disrepair claim for the repair of your property and compensation. Once registered, youcan book a repair appointment, check rent balances, pay rent and other service charges, and update personal details at any time. These differences were acknowledged by Mark Smith, the director of public service reform, who said the waiting times "varies enormously". 2023-03-04T19:22:59.083Z|u_Rbkf-buU61wtoKds0E2Q|ORDS-22001. 4 0 obj Housing disrepair experts can help council tenants make a claim for the repairs their council has failed to carry out. You can also claim compensation for the damage that has been caused during repair work. We are Gateshead Council's Housing Team. The panel carries out independent reviews of our services to identify positive practice and suggest recommendations for service improvements. We encourage our people to think differently, do the right thing and be innovative. Internal deterioration such as damage to carpet, walls etc. Gateshead, England. If the council has failed to act on issues that you have notified them about, you may be eligible to make a claim against them. Ian Mclackand, Gateshead Council's service director repairs and building services, said: "In relation to the repairs backlog, we are just over halfway through that now. Youll be paid a competitive salary plus additional allowances where relevant. My flat was repaired in time for my childs birth and I received rent refunds and compensation. This covers things like outside painting, replacement windows and annual gas servicing. Our employees and contractors carrying out work will show you an identity card. We will tell you in advance when any work like this will happen. By law, we must fix urgent problems in council-owned homes which could affect the tenant's health, safety or security within a certain period. Home repairs, including emergency repairs, should be reported by calling 0800 408 6008. The council is responsible for most repairs to your home. Gateshead Council aims to complete the backlog by late March next year. When an item in your property needs replacing, we will try our best to use materials which are the same as the existing ones. As a council housing tenant, you are entitled to a good standard of living. Junior Interior Designer, Plater, Shift Manager/Shift Operations Manager, Regional Sales Manager, Customer Service, Administrative Assistant, Customer Service Advisor, Wedding Coordinator, Night Shift, Application Engineer. They should all be done. The team continue to support start-ups, business expansion and those looking to relocate but they're also on hand to help you during the pandemic. If you live in a council-owned property, we can also help you to make a disrepair claim against your local council. Office hours: 9am to 5pm, Monday to Thursday and 8.45am to 4.30pm on Friday. This is commonly known as filing a compensation claim for despair against a housing association landlord. Request a FREE property inspection to find out how much your claim is worth. Homepage for Gateshead Councils Benefits and Council Tax information Gateshead Council aims to complete the backlog by late March next year. Personal Possessions If any of your personal things have either been damaged or destroyed as a direct result of the council not carrying out appropriate and needed repair work, then you may include these in your compensation claim so that you can replace them if possible. Were responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. <>>> This could include compensation for any damage to clothing, bedding, furniture, or other personal belongings, which was caused by mould, a water leak, or any other incident for which the landlord or local authority was responsible. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. We would not replace all items, only the ones that are required. As long as any of the above is a direct result of negligence by the council in their duties as your landlord, then you should certainly include them in your council and local authority compensation claims.