ebay seller doesn t accept returns

We've outlined yourresponse options below. The above applies whether or not a seller accepts returns. Unfortunately eBay return labels only use USPS, so the return cost will definitely be more than 50$. I quit selling on EBay for this reason. Offer a partial refund The buyer will receive a partial refund, and they'll keep the item. Accept the return:The buyer will send the item back to you for a full refund, including the original shipping cost. The buyer could have said "I ordered an iPhone and when it arrived a dinosaur fell out of it!" Car & Truck Safety & Security Accessories, when the item received by the buyer doesn't match the listing, when the seller doesn't fulfil their return policy, Coverage, eligibility requirements, and exclusions, When the item received by the buyer doesn't match the listing, When the seller doesn't fulfil their return policy, Refunds, payment holds and reimbursements, Get help with an item that hasn't arrived, Help a buyer with an item that hasn't arrived, The item received by the buyer doesn't match the listing, The seller doesn't fulfil their return policy, eBay Business Equipment Purchase Protection, Exclusions and special coverage when an item isn't received, Exclusions and special coverage when the item doesn't match the listing, estimated or actual delivery/collection date, Evidence of successful delivery to the authenticator, Handling disputes as a managed payments seller, The item arrives broken, damaged, or faulty, You must complete and pay for your purchase on eBay.com using an. Returns related questions? Most sellers don't understand this. Eligible sellers may be able to deduct an amount from the refund if an item is returned used or damaged (see Partial refund guidelines below). We described it as having a crack up top, the photos show it with a crack up top, and the buyer asked to return it because it has a crack up top. The itemwas collected by a third party on behalf of the buyer, Withdrawal of the items in your Collection when stored in the eBay vault. Accept the return:The buyer will send the item back to you for a full refund. eBay may automatically accept a return from a buyer on your behalf if an eBay postage label is available, and the request was made within the return window permitted by your policy. And we had to let him. As long as your return policy was "no returns"--and I mean, right under the item price where the return policy is, it says "no returns", you don't have to accept the return. When a buyer requests a return within the seller's return policy, the seller must allow them to return the item for a full refund. document.write ("'><\/scr"+"ipt>"); Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. If you stated in your listing that you don't accept returns when a buyer changes their mind, you're not obliged to accept their return request. The seller is required to respond and honor their returns policy. Create a list of items the rule applies to. eBay's policy simply states, " If it's faulty, damaged, or doesn't match the description, you'll have to accept their return". If you stated in your listing's return policy that you accept returns, your buyer can return the item to you, even if they've changed their mind. if (document.referrer) document.write ("&referer=" + escape(document.referrer)); 04-18-2022 i probably get osmo pocket instead." The buyer received the wrong item, it arrived damaged, or it doesn't match the listing description. However, if you do, you'll be providing a great customer experience and encouraging the buyer to purchase from you in the future. If we're asked to step in and help, we may ask the buyer to return the item to you. Classic Ebay sneak move. What in the actully insanity is this? We'll then ask the buyer to ship the item back to you: Once the return is accepted, we'll provide the buyer with a date by which they should ship the item back to you. I have a chrome plugin that replaces buyer with seller and seller with buyer. Select your carrier and enter the tracking number. I talk about what I have handled these returns and I tell you which policy works best for my eBay business. Buyer's expect returns. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. They also state that they cant guarantee the condition of the item being returned. Just today I applied for a refund of an item that did not match the seller's description and I was immediately refunded. Buyers can always submit a return request, even if your returns policy says you don't accept returns. Select the percent you want to deduct from the refund amount. '&charset='+document.charset : (document.characterSet ? Should I wait for the seller to contact me? As a seller you are better off accepting returns, this way you can state what condition the item needs to be for a full refund. Please use this in a story so everyone knows. Slow but it beats the stress and aggravations. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available. //]]>-->, For the first time, eBay emailed me that "When a "Not as described" return is filed, even private sellers are obliged to accept the return under the eBay Moneyback Guarantee Program.". If the seller does not refund the buyer and return tracking shows the item was delivered, eBay may automatically issue a full refund on the seller's behalf. If you're unable to resolve the issue within this time, the buyer may ask us to step in and help. I countered with a fair partial refund of about 35-40 percent immediately but he never replied or said another word. In some cases, your response options may differ. Select. Return shipping costs will be charged to the seller separately if: The seller authorized the buyer to use an eBay return label, or, eBay provided a return label to the buyer on the seller's behalf. If we don't see any indication that the item is on its way after 15 business days, we may close the return and protect you from negative feedback. Send the buyer a message If you have any questions regarding the buyer's request, you can contact them directly. eBay Money Back Guarantee programs on international eBay sites. Buyers and sellers may have a return case decided against them if they do not meet the requirements listed below and/or take action within the time frames specified in this policy. New comments cannot be posted and votes cannot be cast. Once received, you will have 2 business days to review the returned item, accept a buyer's refund request and give the refund, or ask eBay to step in and help. Add a message to the buyer explaining why the refund wasn't full. When you receive an item that does not match the description or arrives broken the money back guarantee overrides any return policy the seller may have. Enter a return merchandise authorization number, if you use them. When a buyer opens a return request, the funds related to the sale may be put on hold. A dialogue will open as you type your search terms. Its visible in my pictures even though I didnt see it nor did the buyer. As a seller you are better off accepting returns, this way you can state what condition the item needs to be for a full refund. '&charset='+document.characterSet : '')); Here's how: How to offer a replacement or exchange item, How to issue a partial refund when the item is returned in a different condition. How to go about returning an item when a seller doesn't accept returns? Who is looking out for us ? There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyers' purchases. In the last two cases the buyer keeps the item and gets refunded. Sellers are required to deliver the item to the address in the Order details, unless the buyer selected a local pickup option. Once the return has been resolved, the hold is lifted and you'll receive your funds in your next scheduled payout. Refunds and billing for return shipping costs There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyerspurchases. It may only be used to recoup losses when an item is returned used or damaged. I also sent the manufacturers specifications which show compatibility. Who pays for return shippingyou or the buyerdepends on the reason theyre returning the item and your return policy. To start a return, select the item you want to send back from your recent purchases above, or follow the steps below: and select Return this item. [CDATA[ They can either accept the return and send the label, refund the buyer in full, ignore it or let eBay decide. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. If the seller provided tracking details, eBay may close the case automatically once tracking shows the item has been delivered. I waited a week and called eBay to close the request as obviously the buyer is ignoring it and my money is on hold and was told that they would step in and make a decision. Ebay has a 30 day money back guarantee that is available on most all items sold here. I.E. When eBay decides the outcome of a transaction issue, the buyer or seller may submit an appeal within 30 calendar days of eBay's decision. It is possible that they hit the wrong button and did not mean to refund you immediately - but if they do contact you and tell you something like that then just ask them to send you a return shipping label. For all the details of how eBay Money Back Guarantee works what's covered, what's excluded, and what buyers and sellers need to do please read our full policy. You need to call ebay. Coverage, eligibility requirements, and exclusions. If we're asked to step in to help, we may ask the buyer to return the item to you. if (!document.MAX_used) document.MAX_used = ','; document.write (document.charset ? If you stated in your listing's return policy that you accept returns, your buyer can return the item to you, even if they've changed their mind. Also a seller you are always going to have bad buyers here and there, its. I feel that I am being totally screwed. Attach the label from your desktop or mobile device. I sold an item which has a minor defect that I didnt notice, superficial, you would never see it or know its there. To do this, go to the case in your Returns dashboard- opens in new window or tab and choose Refund buyer. View basket for details. If you offered free shipping, you'll need to refund the buyer the full amount of the item. If the seller (even one with a No Returns policy) demands a return, he does not have to refund until the disputed item is returned, although he may be required to pay for that return. Just today I applied for a refund of an item that did not match the seller's description and I was immediately refunded. I put "no returns" on all my listings simply for those who are unaware of eBay's leanings on the topic. You can see it on the listing if it qualifies. For example, if a seller is suspended for fraudulent activity, we may automatically open a case and issue a refund to the buyer, We reserve the right to fix any processing errors we discover by debiting or crediting the payment method used for the incorrect refund or reimbursement, Buyers and sellers permit us to make final decisions about all cases, including appeals. Press question mark to learn the rest of the keyboard shortcuts. You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don't accept returns. Returns not accepted is outdated online. All you had to do was call eBay and it was done. For returns and exchanges less t eBay may step in without the buyer asking if there is no valid tracking information available. If the seller hasn't responded or hasn't issued a refund after receiving the return, or if the buyer and seller can't reach a resolution, either party can ask us to step in and help. If I accept it, I can still require a return of the item & always do. If the item is returned used, damaged, or missing parts, some sellers may deduct the loss in value from the amount refunded to the buyer. If the buyer is asking to return the item because it's damaged, faulty, or didn't match your listing description, then you need to accept the return. But that doesn't answer my question ti @iartas to how a 'no returns' listing can benefit a buyer. Answer (1 of 15): You get a refund. Up until fairly recently, eBay would close a case quick if it was clearly a case of buyer's remorse. When eBay steps in on a "remorse" return request and the transaction meets our eligibility requirements, we will look for all of the following: If we determine that the seller did not fulfil their return policy or did not meet their other return requirements, we will treat the case as if the item did not match the listing. And frankly, I'm 100% okay with that. 01:47 PM if (document.MAX_used != ',') document.write ("&exclude=" + document.MAX_used); A delivery status of "delivered" with a receipt scan by authenticator; The recipient's address, showing the authenticator's address that matches the one found on the, The seller doesn't honor their stated returns policy, The seller doesn't offer returns or the return window stated in the listing has passed, The seller doesn't offer returns or the return window stated in the listing has passed, or, The buyer chooses to send an eligible item to the eBay vault, or, The buyer purchases an item that is currently stored in the eBay vault, The seller doesn't offer returns or the return window stated in the listing has passed, and, Check the seller's stated returns window in the listing, 2 business days after receiving the returned item, The seller's return address should be up to date in their, The seller must pay any applicable customs fees or duties on the returned item, When refunding the buyer, the seller must issue the refund through the return request on eBay, When shipping a replacement or exchange item, the seller must provide the new tracking details to the buyer, The buyer must return the item in the same condition in which it was received. 01:47 PM. Once you've accepted a return, the buyer should send the item back to you as soon as possible. If the buyer does not ship the return by the specified date, eBay may close the return request. If it has been less than 3o days since delivery, go to the Resolution Centre at the bottom of most eBay pages. We'll then ask the buyer to post the item back to you within 10 business days. As an eBay seller I discuss accepting free 30 day returns versus accepting no returns at all. Help for buyers and sellers. SeePartial refund guidelines. But once . When listing an item, it's important to include your returns address - opens in new window or tab. Best practices for avoiding and handling issues with buyers, Your options for responding to a return request, Partial refund guidelines where the item is returned used or damaged, choose how you'll arrange for the item to be returned, How to give a partial refund after the item is returned. [CDATA[ In some cases, we may automatically accept a return request on your behalf. Sellers who misuse this feature may be subject to a range of actions, such as losing access to this or other site features, or losing seller protections. See our Partial refund guidelines for more details. If you stated in the listing that you'll cover return shipping charges, choose how you'll arrange for the item to be returned. This is something that all eBay seller should know. Your options for responding to a buyer's request depend on the reason they're returning the item, and the return policy you stated in your listing. Send the buyer a message:If you have any questions regarding the buyer's request, you can contact them directly. The return is treated as if the item didn't match the listing. Returns for final sale purchases are only eligible for coverage under eBay Money Back Guarantee when: Final sale definitions by product category, Trading Cards - opens in new window or tab, Luxury bags & accessories - opens in new window or tab. 04-18-2022 This can be useful when the buyer ordered the wrong thing by accidentfor example, the wrong color or sizeand you'd like to offer them a gesture of goodwill. We've outlined your response optionsbelow. Save the label to your desktop or mobile device. Ebay has a 30 day money back guarantee that is available on most all items sold here. This is a good option for low-value items. The seller doesn't accept returns, so now I'm confused as to whether or not I need to return the item and how to go about doing so. When a buyer reports that an item doesn't match the listing and the transaction meets our eligibility requirements, we will look for all of the following: If we determine that the seller did not meet their return requirements: If we determine that the buyer did not meet their return requirements, the buyer may not receive a full refund for the item and/or shipping costs. - edited Proof of delivery for returned items Anyway, I dont accept returns but the buyer requested a return or partial refund. When a buyer reports that they didn't receive an item and the transaction meets our eligibility requirements, we will look for: If we determine that the item was not successfully delivered or collected: Evidence of successful delivery a part of. When a seller offers an international shipping option (such as worldwide shipping), or doesn't exclude international shipping in their shipping settings, it may result in the buyer completing checkout on an eBay site other than the site used to create the listing. If the seller sends funds to the buyer to pay for return shipping, the seller will not be refunded the amount by eBay even if the buyer chooses to not return the item. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. Extremely frustrating. Fill in the total refund amount (s) and the return reasons. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send . If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under ourseller protections. If the purchase is covered by theeBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy. Select the percent you want to deduct from the refund amount. The buyer requests a return in their My eBay and you'll be notified by email. 'https://www.ecommercebytes.com/new_ad_server/www/delivery/ajs.php':'/new_ad_server/www/delivery/ajs.php'); You will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. We require all of the following to prove a successful on-time delivery: We strongly recommend purchasing shipping insurance for high value orders. If the listing states that the seller offers returns, the buyer may return the item for any reason, including if they change their mind about the item ("remorse" returns). For example, you may have opted to automatically accept return requests. ("free returns" or "buyer pays"). Open a Disput. For a low value item not worth paying return shipping for some sellers will just refund in full. //]]>-->,