trugym customer service

collectible case knives; Blog Details Title ; By | June 29, 2022. trugym customer service . Went there this afternoon and there was signing stating the gym was forced to close. I got nothing. | Read 101-120 Reviews out of 258 There are some advantages to paying your Spectrum bills online or on the My Spectrum app. Please bear in mind that was at 18:30 in the evening and I only wanted to try for an hour. Told the main desk I was receiving a poor service from my current gym and would like to try out the Thorpe bay facilitys for an hour to see if I liked it. It goes against our guidelines to offer incentives for reviews. Our friendly staff are always on hand, whether it be advice with training, or to talk about your membership - we're here to help. It's a great gym for the price, but the free weights area is intimidating for new users, and also it's really annoying when you miss a class and you get a trigger email telling you that you did. We use cookies to ensure that we give you the best experience on our website. Your experience matters. This resulted in TruGym blocking me me on twitter. Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages. Amazing staff who always smile when I'm swiping in and are always ready to help. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. This happened on several occasions making me again not really want to use the pool and steam room. Other centers couldnt help and ahead Office have ignored my emails and email forwarded from managers at other centres. Still heard nothing from Trugym or Harlands about my missing money (despite me being on benefits and REALLY needing that money) and today, as the icing on the cake I have received a 100 'penalty charge' for parking in their car park for 10 minutes while I tried to sort this out..utterly outrageous!! 0 star! Poor poor POOR.So unhappy I've been unfairly charged for 3 months membership when I haven't been since maybe Feb, if AT ALL this year (it's now October). Our 2022 Transparency . It is quite literally impossible to make a complaint or voice any issue and actually receive a response from this terrible company!! I then get an email in May saying I would be charged 14 per month. not enough space for stretching n exercise. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract.My branch shut down down and I never received a membership refund. Would definitely give more stars if I could! Awful!!! I booked a class and turned up- my first ever time there, only to be told I got it wrongI have a confirmation email for the correct time and date that I arrived onturns out they had cancelled or moved the session - nice of someone to let me know. They dont tell you that though so youre surprised with a hefty bill and then told you have to pay it. THE WORST customer service i have ever had the misfortune to encounter. I'd be in two minds about renewing my membership next year. Companies can ask for reviews via automatic invitations. Anyone can write a Trustpilot review. But I suppose you get what you pay for. Otherwise I would give it a five star rating. 15.99 was taken out of my account for many Many Months and I never had chance to cancel my DD either I emailed them requesting to freeze or cancel my Membership in Aug 2018. Great equipment plenty of it staff are friendly only negative is there is only one dead lift platform and its always being used. No on-duty lifeguard (is this actually legal!!!). This suggests to me that they know they are not up to date. The list of kit faults is long much of which needs either a battery ,spanner or Allen key However management dont seem too concerned about walking around and sorting it outWeb sight is not up to date and the terms and conditions are un obtainable, gym location list is wrong Ipswich is not even listed and thats a just a 30 second input job, Trugym Gateshead Plenty of equipment and never have to wait to get on a machine. I didnt really enjoy coming in the beginning, nevertheless, since starting my PT sessions with Yasmine, I have really enjoyed coming. Save your money, go elsewhere. I feel management from headquarters need to look into it as a lot of people at the Luton gym are unhappy. The changing rooms are always clean and the same for the showers! How many stars would you give TruGym? Head office failed to respond to emails! If this has not happened, then please email headoffice@trugym.co.uk with your name, club and a brief explanation, together with evidence of the transaction dates being different. Poor customer service and conflicting information provided by staff! trugym customer service. Trugym chatham disgraceful customer service.ThIs gym was still not open dispite date after date of saying it would be.using the excuse it's a health and safety issue.For a company that has fingers in a number of pies mostly gyms,you would think they would get it right.To make matters worse they only informed some members The equipment is good and I find that any issues raised were dealt with quickly and professionaly. Not only would this make their car park look busy, it would attract more customers, but for the most of the time it is empty and no wonder. | Read 41-60 Reviews out of 241 Good luck TruGym you are going to need it! Lovely gym with great facilities! I have been trying to contact them for a refund for months and have been completely ignored. Absolutely Disgusting service their staff misdirecte you and then they go and say we didnt say anything, ridiculous service also very rude . Having booked online, I would have expected an email letting me know. They DO NOT reply to any emails or answer their phone number but they write to you weekly claiming that you haven't replied to their previous letter and they add MORE charges and threaten legal action. It wasnt until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had Permanently Closed. Completely recommend this gym for any women that are looking for a great gym for good value for money. I joined truGym last week in Maidstone. it's never the same amount and do not expect any sort of customer service! How many stars would you give TruGym? Join the 270 people who've already contributed. Very shocking, and it looks like I'm one of many many cases. Awful!!! Anyone can write a Trustpilot review. Poorly managed, as I hardly see any staff attending to stray weights left behind by users or instructing users to put their weights back after use. It has been three weeks and no one has been in touch. How many stars would you give TruGym? The toilets are extremely dirty as well as the showers. They offer classes which I have found very useful for my weight loss. The gym itself , there is a broken window that has been broken for months and still not fixed the equipment has been there before the company took over which is about 6 years so machines are more than 10 years old . Fantastic facilities. Your experience matters. So over all its horrible and unhygienic and I wish there was another only female gym I could go to. And maybe something on the wall with ideas for kettle bells and how to use the other equipment as there is a lot that I am not sure how to use. I'm unable to post links, but if you google 'Trugym Folkestone' or 'Trugym Plymouth' Plymouth Live and Kent Online have published a number of news articles which back up my review. This year I registered again with a different email address. Cancelled after one year membership. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract.My branch shut down down and I never received a membership refund. HiPlease accept our sincere apologies for the negative experience you've had with truGym. Your experience matters. It was ideal as there is a Friday class at 5:30. Absolutely shocking customer service. Terrible service. Please bear in mind that was at 18:30 in the evening and I only wanted to try for an hour. Join the 269 people who've already contributed. Bring back Les Mills Body Combat please! Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! I would not recommend this gym to anyone. This seems to be the case for all former members not just me. Jamie (Manager) advises staff to continue informing customers that your vehicles are safe while using premises, due to the gym car park being protected with CCTV cameras. Here are 8 tips for writing great reviews. Plus side, plenty of cardio equipment. How many stars would you give TruGym? If payments were made by credit card or by debit card within the last 3 months your bank should be able to help. If however, you are looking for somewhere open early to late that has a lot of gym equipment, classes, spin and friendly staff for less than 5 a week then this is your place.The only minus for me personally is that they close at 8pm at the weekends. A week ago he tried again to kick everyone out at half 11 and Myself and a few others refused and as a result he cancelled all our memberships and banned us from the gym. Would definitely recommend to a friend especially with the ladies only facility. Although I have only had to wait once to get onto equipment ,their are no dumbbells available unless theres no classes on, also I would like to see a couple of spin bikes in the main area.Theres only 1 water fountain too, never can get to that, disappointed. There were a lot of guys when we went waiting outside. I'd be in two minds about renewing my membership next year. Join the 266 people who've already contributed. Pay for a trustworthy gym that obeys the law so you get the proper financial protections. It goes against our guidelines to offer incentives for reviews. I tried conversing with someone on their FB page but they were clueless as well, telling me 'i hope things have been resolved??' woodland hills market owner; warframe norg brain without bait; firefighter class a uniform pin placement. Good gym but would be a lot better with a pool for people to enjoy an early morning dip or even casual swimming after a hard session. The Pump was supposed to be run by a girl who no longer works in the gym but according to the booking form she is still there for next weeks session. There is upbeat music playing that's not too loud, TVs with different channels with subtitles. We use dedicated people and clever technology to safeguard our platform. Join the 271 people who've already contributed. All rights reserved. Honestly I advise anyone not to got to this garbage gym as they just want to ripe you off. Poor poor POOR.So unhappy I've been unfairly charged for 3 months membership when I haven't been since maybe Feb, if AT ALL this year (it's now October). Joined the gym, but after a few visits I realised that it wasn't as good as I had hoped, the kit was very worn and in some cases bits were missing, the staff were ok, the atmosphere wasn't as good as some other Gyms I had been to. We also ensure all reviews are published without moderation. I have returned to the gym since the classes started up again, I am happy with the distancing and cleanliness however the standards of the classes are poor, normally they are run by independent trainers but in the move to save money they are run by existing staff. Absolutely flabbergasted of the audacity and attitude she had with me. Was told that membership fees would be refunded pro-rota within 7-10 days which was hasn't happened and was well over a month ago. Plus side, plenty of cardio equipment. I've had an amazing time going to this gym. Management is awful only good thing about trugym Gateshead is the cleaner, shes a credit to them, helpful and extremely polite! The pool is like something you'd see on a really seedy Butlins holiday campsite, all it needs is a few lagers hanging in a net in the corner of the pool for the local demographic! Gym was great but suddenly closed down with little more than a note on the door. Here are 8 tips for writing great reviews. Our gyms come with either a sauna or steam room (some have both!) Having moved from another club where I paid more than double the price and much later opening times and had to give 3 months notice to leave - although there was a pool - thought Id try. How many stars would you give TruGym? This gym is great! Verification can help ensure real people write reviews about real companies. | Read 261-266 Reviews out of 266 I paid for a year membership and at that point had several months left. Amazing range of equipment - Ive never seen such an impressive collection of muscles which I found inspiring and people seem to just get on with their workouts no swearing or bad behaviour. | Read 61-80 Reviews out of 267 Not a warning or any sort of notification, but then as the sign on the door says of the now closed club, the staff were unaware as well.Hopefully cancelled direct debit in time. Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages. Poor customer service and conflicting information provided by staff! I am very disappointed that you have emailed me as a new member. The lockers are hardly ever working and even after paying quite a bit we are told to bring in our own padlocks for the locker. Join the 261 people who've already contributed. How many stars would you give TruGym? Over the years Trugym Luton has improved with increasing various classes, refurbed & painted & staff are really friendly. Was mis-sold a deal by staff which they say is my own fault for believing what a representative said to me. They are young, inexperienced and basically don't want to be there. Very clean and covid compliant. No matter how many times I try to contact them I never get a response. They want you to sign up to a 12 month contract with the promise you can freeze free of charge. Friendly environment for ladies only. Broken equipment takes a long time to be repaired. I was paying double on a different gym and was always having problems but this is miles better. TruGym in maidstone closed, without notification , just came in to gym like any other day to be greeted with this lovely message on the door.. "Maidstone is closing from 18th may 2022, we appreciate all the support members have given however the club has been forced to close for all queries regarding membership please email maidstoneATtrugym.co.uk" They have taken my direct debit the next day .. and im absolutely sure i will not get that money back.. absolute audacity ! Published on: January 2, 2023. Not a problem there are always teething problems. Great gym that everyone feels comfortable and Staff are an asset to the place. False advertising! Staff ensure that this is respected and will always ensure that they take in to consideration members wishes. The gym gets well overcrowded, especially in the free weights area where training equipment is placed too close to each other that could easily lead to accidents. It goes against our guidelines to offer incentives for reviews. 2023 Trustpilot, Inc. All rights reserved. They charge you 20 every time you miss a payment and you cant cancel it you have to pay the full contract. Joke of a place. This review is on the company and not the local gym. There is no number to call and no way to cancel membership which reflects their lack of regard for customers.UPDATE: No one ever contacted me and I had to contact my bank to cancel the direct debit. This gym is great! ?TruGym this is unlawful and action is being taken. i had cancelled my membership as i was on the monthly contract, they still charged me for the next 2 months.would not recommend this gym. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Joined new TruGym in Gateshead at the beginning of the year as the gym opened covid lockdown forced the gyms to close. I choose at this time to cancel our memberships and truGym continued to take money from my account. Your experience matters. The facilities are fantastic and the variety of classes included in the price makes it well worth the money the staff are always so friendly, helpful and encouraging when you need it the most. So unprofessional. And parking right outside that's free!! Hopefully it goes without saying that if you join this gym you run a very real risk of losing your money. 0 star! They are now pursuing me for 234 claiming I never cancelled. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. You can never get a response from customer service. why would you not notify any body ? Hi,There are no induction classes for new joiners on weekends. The TruGym in Uxbridge closed without warning and were still taking payments AND bookings. My feed back is that if I could train at another gym early in the morning I would. !Poor service. Sticking dirty equipment, staff either disappear to back room for long periods of time or sit chatting to each other. Consistently fail to keep to their own opening and closing times. Joined for a month at the Keighley branch in August 2013. So after this poor attitude we asked how much it is to try the gym out, it is a whopping 16 which is way too expensive to attract new customers.The staff also don't really have a clue about what they are doing. Join the 268 people who've already contributed. A great selection of cardio, strength, resistance and functional equipment to suit all ability levels. And the price is ok.Over all not impressed with the gym at all. LACK OF CUSTOMER COMMUNICATIONI absolutely love TruGym and spending time there. The staff seem to be stretched with admin-type duties and have no time to tour the gym and help members. Join the 248 people who've already contributed. PREMIUM EQUIPMENT I was asked if Id like to suspend or cancel my membership. The pool is like something you'd see on a really seedy Butlins holiday campsite, all it needs is a few lagers hanging in a net in the corner of the pool for the local demographic! Your experience matters. TruGym is filled with good equipment and friendly staff. this is extremely unprofessional. Members are then promised refunds on annual contacts which haven't materialised and monthly payments have continued to be taken after the branches have shut. Harlands (the company that takes care of their billings) have been on watchdog for another gym for cancellation dodging at all costs. Absolutely shocking customer service. trugym customer service. AVOID LIKE THE PLAGUE. Find out how we combat fake reviews. This hasn't happened and all attempts to contact them regarding this is being ignored. They put on load music then procede to shout over it. Gym classes are good but the automatic showers could come on for longer as Ive yet to meet anyone who can shower in 4 seconds. So I worked here (Boston club) as a gym and fitness instructor before it was closed down out of nowhere. No warning, no contact via letter or email. because of this I was able to cancel my contract. The showers always break down the toilet doors are broken and one of the toilets leaned to the side. I'm nearly 50 and I feel totally comfortable there as there is a mix of all ages and fitness levels using the gym. The staff are friendly and the gym is very tidy. Awful!!! | Read 61-80 Reviews out of 237 Already too busy at peak times and recruiting for new members at local university.AC is not good enough during Summer months. Author: Stephen Greet, Co-founder. the gym is very clean, the staff are very friendly and always up for a laugh! Probably because I sent it in so long ago and it shows their processing times are embarrassing. Anyone can write a Trustpilot review. Verification can help ensure real people write reviews about real companies. Cancelled after one year membership. Would definitely recommend to a friend especially with the ladies only facility. Here are 8 tips for writing great reviews. For 3 weeks every time I attended the gym my card would not allow me access and I would sometimes be waiting around for 15 minutes for a member of staff to be let in. Absolute disgrace of a place rude obese staff. We also ensure all reviews are published without moderation. Companies can ask for reviews via automatic invitations. Moreover i received several very abusive emails from them in the days following. Incompetent, uncaring staff with zero customer service skills, and a VERY convoluted way of paying and refunding..seriously considering court action now.

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