arhaus customer service complaints

As I've expressed to Arhaus Concierge in an email (of which they haven't responded), there is no way that the same peeling that happened within a week of delivery can be considered "excessive wear" 4 months later. All pieces look sturdy and well constructed. When it arrived, it had a stain on it--water stain? The sandals are fine and what was ordered. This was on September 21st, and was advised that they would order the extra parts needed and I would be hearing back from them in a week to have all the repairs done. I decided to return the blankets and Arhaus sent me a shipping label. Arhaus 211 reviews Claimed $$$ Furniture Stores, Home Decor, Rugs Edit Open 11:00 AM - 7:00 PM Hours updated over 3 months ago See hours See all 85 photos Write a review Add photo Location & Hours 1651 International Dr McLean, VA 22102 Get directions Edit business info You Might Also Consider Sponsored Westfield Montgomery 232 I made many phone calls, sent emails and messages inquiring about the location of my order, and even visited the store the week before Thanksgiving. Well, my husband and I have been looking for chairs for a year now. 2 fake leather saddle stools I purchased showed wear after only a few months even though I hardly sit on them. Restoration Hardware Company Information Company Name: Restoration. Reduce the excessive fees charged for returns. We spent close to $75k at this store and purchased their warranty on the furniture. I've had the pleasure of purchasing a number or pieces and accent pieces from the UTC San Diego location. Kat helped me (I need the help) pick out custom fabric and leather for my Remington sofa and Ranch ottoman; Michael mailed me the samples. Transferred to representative who can't help or is wrong. I highly recommend this store! We are extremely happy with the items we purchased -- top quality and beautiful style. I love my beautiful, charming, cottagy apartment thanks to Arhaus. The aesthetics of Arhaus is simply beautiful. Furniture, larger dcor, uniquely shaped items, and items that are too fragile to ship through Package Carrier Delivery will be delivered using our White Glove Delivery Service. These are the most beautiful outdoor chairs not to mention incredibly comfortable! Slumber Search is supported by readers. She is so kind and helpful and cares about your satisfaction with the service and the products we bought. DO NOT BUY, RISKY. I had almost same bad experience as the folks put one star. We ended purchasing several items from there, and have received most of everything so far (our fault because we keep adding). There was a mishap and we got a wrong ottoman but customer service eventually got it right. Ask for Tricia and she can be of great help! She took a look at the rest of the house, consequently I bought more furniture! We do not offer pick-ups at our distribution center. DUTIES AND RESPONSIBILITIES We use intelligent software that helps us maintain the . They sure asked me to pay for the furniture right away. Once the couches we ordered came in and needed to be delivered, we had a problem with the delivery company and Zane took care of it immediately. Consumers have high standards for customer service, and complaints often occur when those expectations aren't met. I called to check on the order since we are entering the second week of April. Have bought several pieces in the past, but never again. The furniture is beautiful, current and they have unique things . I have no issues with the quality of the furniture. Sat, Mar 23, 2013 : 4:55 a.m. I ordered same table 16 weeks ago, and still no set delivery date! In addition to the top categories above, Arhaus offers a wide array of other home products, such as: Arhaus provides free catalogs to shoppers in the US.Want to shop their newest products? Clearance Items (marked Last Chance), Direct Ship Artwork, Fresh Dcor, One-of-a Kinds, and Wallpaper. You have successfully subscribed to our list. Ordered an expensive coffee table after seeing in store and online. Each item listed on the Arhaus website has a 'story', 'details', and 'care' section that describes the materials and processes used to create the furniture to help shoppers determine if it's right for them. She has a flare and creative abilities which we appreciated. They expected me to put the old cushion in the new cover. I still have my first table from the old store in the flats that I bought back in the early '80's. Since then I have bought a total of six couches from them for a business that shall remain nameless in this review. This site's sole purpose is to help you make the decision faster and with more peace of mind. We were concerned when we found out that our salesperson, who was aware of, and helping us with, all our issues had then left Arhaus. I purchased several pieces of furniture from Arhaus. She asked all the right questions of what I envisioned for my new place. I will be going back there now that I know they have good customer satisfaction. I will definitely be going back. The cons: Some shoppers mentioned issues with shipping. Made to your specifications and submitted for production at the time of your order. Deceptive!! Can I pick up my merchandise at my local store? Arhaus is a handcrafted furniture brand that was founded in 1986. Will be adding to my home in the near future and only through Michael and Kat at the UTC store. If you placed your order in a store, contact your Design Consultant. She is smart quick efficient and has a good eye! I have contacted customer support to get a refund for the other half of my returned order. If this item was no longer in stock, just say so, do not put a cheap- item in and print the order as the ordered item. It has beautiful furniture. We had one price adjustment that needed to be made and the manager, Michael, was extremely helpful and accommodating. Anyway, we are done for now, and yes it is a bit expensive/pricey but you get what you pay for, the exclusivity, comfort, appearance, and quality is there. I do wish companies would standby there commitments and honor what is being sold to the customer. Had problems with my order initially and once store manager Tracy got involved at Naples store it got straighten out, however, i tried calling her to explain my displease with some quality issues and was told to call concierge services. I love the quality, the color, the comfort we get lots of compliments. No problem -- they were sending a new cover. Placed an order for a dining room table in January. Great customer service. I am by nature indecisive and Cheryl made my decisions effortless. This stuff happens! Arhaus Furniture has an overall rating of 2.7 out of 5, based on over 529 reviews left anonymously by employees. We are talking about approx 1k on an order of over 20k. All the furniture is beautiful. Can I purchase or redeem an Arhaus Gift Card online? . The 1st one we got was warped so it was replaced. We sincerely hope that whatever your interaction with this site, that it is helpful and timely for you, and that the product information here guides you to the best outcome for your daily life. Items such as lighting, mirrors, and wall art will not be unboxed, inspected, assembled or installed. Worked with the design team to match new items from our previous purchases with another Arhaus store. I had a few hiccups with my personal choices and Arhaus totally accommodated my needs. We use dedicated people and clever technology to safeguard our platform. Extra Savings), Direct Ship Artwork, Fresh Dcor, One-of-a-Kinds, and Wallpaper are all sold "as-is" and cannot be returned or exchanged. Have bought several pieces in the past, but never again. The delivery took bit a longer than I expected but when you decide to customize the furniture that should be expected. All Arhaus sofas are available in Easy Care fabrics, but not all sofas are available in ALL of the different fabric options. Love my Pearson Gallery bedroom set. Unfortunate that they can't work to make customers happy. All appeared sturdy and well constructed compared to other places I had visited. We will definitely be repeat customers. I loved everything it looked exactly as I thought it would be and it was all due to Tricia. Michael has also been very helpful as well. After the third time, the concierge suggested that I return the chairs and chose new ones. Hudson, OH. From start of purchase to delivery, I am 100% thrilled with my purchase. A 10% restocking fee and redelivery fee will be applied to merchandise that is returned or exchanged for reasons other than manufacturer defect or damage. They wont even send anyone to look at it. Worry Free Plan: This is a 5-year accidental plan that covers rips, stains, tears, burns, and even pet damage (only covers pet damage once). I was under the impression when I purchased it that Arhaus was a great company and had some respect for their clientele however when I reached out to address this not only did I have to put up with poor customer service but no solution was presented or even offered for the low quality of furniture I was deceived into investing in. You can also visit one of our stores. Arhaus lighting pieces start around $60 for a simple pendant light and go up to $6900+ for a grand chandelier with 28 lights. I never received any paperwork from them confirming my purchase. They have probably the most interesting and diverse high end furniture range in San Diego. Not worth it, they dont stand by warranty. Join the 41 people who've already reviewed Arhaus. Forget about it! It needs to be done with a hand held attachment! The follow up service is just as slow. Staff all Wearing masks, and everything is very clean. Salary information comes from 1 data point collected directly from employees, users, and past and present job advertisements on Indeed in the past 24 months. Thank you for your exceptional service and quick turnaround time! If it wasn't satisfied, why was I allowed to walk out of the store with furniture, and furniture be delivered. Thank you to Michael and Kat for helping me select the perfect furniture for my home. If I could give less than 1 star, I would. If not reported within 14 days of delivery, the defects and variances will be considered acceptable and will not be accepted for return or exchange. How much does Arhaus Furniture - Customer Service in the United States pay? There is an asterisk by the item, but that footnote talks about extra delivery charges for certain states. She was amazing. This order arrived yesterday, 7/18/14. Some shoppers mentioned shipping issues with the lighting pieces they purchased from Arhaus. She help really helped me through the process. (It took me multiple visits to make final decisions on my purchases). It is a bad product as it provides them way too much room to deny claims. And the response from "Management " 3 months ago on Yelp asking that I contact them to resolve my issue well that resulted in more of the same - absolutely no response, crickets. Customer complaints are pieces of negative feedback about a company's product, service, or support experience. The national Arhaus customer service is the worst customer service Ive ever experienced. Id strongly recommend anyone against considering this brand to start with and look into other brands for furnitures to save yourself some hassle. They sent one email in May to say my order was processing. He was very rude and said "you're done looking around get out." I spent quite a lot of $, living room furniture, dining table and chairs, area rugs, and lighting. Also, when we did finally schedule delivery it was on time and they called and texted with a very narrow delivery window so we were not sitting waiting for hours. Read trusted and proven furniture store reviews from thousands of real customers. Bedford Ohio Business Rating: Tell us has your experience with this business or person been good? With only a copy of a floor plan in hand, Heather was able to understand our aspirations and provide the perfect design suggestions (for both key furniture items and complimentary accessories) that completed our apartment and immediately made our new home exceptional. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. We accept the following: VISA, MasterCard, Discover, American Express, the Arhaus Credit Card (Archarge) as well as Arhaus Gift Cards and checks (by phone or in-store) and cash (in-store only). Our experts will share little-known and research-backed facts so you know which store will fit your unique home design project! Sandi Lahage the Design Consultant there is amazing. When it comes to your own comfort, your own body is the only North Star. The "chat" never got back to me, and the lady in the store who promised they would arrive on time was clearly incorrect. Does someone need to be home to accept my delivery? They have been resourceful and creative, and have assisted us in furnishing our living room, family room and master bedroom. Each one was a recording to hang up and go online for more help. Shoppers looking for a statement piece or something to elevate the design of their space can oftentimes find the perfect solution in an Arhaus coffee table. It is so, Jan T. said: I interviewed several companies including one with a similar name who, LaToya S. said: I called to check if they were open. Heather Jester was our guide and inspiration. The package arrived in two boxes. Please note: Please note: Our delivery team is not permitted to move or dispose of existing furniture or other items. Arhaus is a lovely store in Plano/ Frisco Texas area. This is total crap. The salesperson said she had reserved them for me. Love coming here! Better yet, these already-marked-down slipcovers were an additional 50% off. The furniture is decent at best but totally not worth it with such poor service. Design materials that enhance the Arhaus brand and the overall . Some mixed feedback about delivery. Unfortunately, we cannot transact Arhaus Gift Cards online at this time. Multiple times, I always had to wait to speak to Chris who seems the only who gets it right. Information provided by various external sources. Thank you. A Arhaus is located at 5300 West 119th Street, Leawood, KS 66209 Q What is the internet address for Arhaus? I worked with Etta and Michelle at Arhaus in Hackensack to re do my living room. We aim to provide readers with the most up-to-date information available about today's consumer products and services. Keep up the good work, keep smiling, and keep helping people like us find joy and comfort out of furniture that fits our lifestyle! Should you notice an inconsistency, please contact Arhaus. For merchandise picked up at the home, refunds will be processed once it has been received and inspected at our warehouse. He answered any questions we had and he was very patient with us. I have spent way too much money at Arhaus over the years to be treated so poorly. Thank you. The pillows are easy to wipe down too. Unfortunately, Chris have already moved on to another store so my new orders were processed by new manager and another staff. They said no and didnt seem to care that I was going to write reviews. 2023 ForLocations.com All rights reserved. It was incredibly reasonable! 4,200,070 reviews on ConsumerAffairs are verified. We tried every possible method to inflate without, and it just. I recently purchased a dining room set from this store location. Never recommend to anyone. This new rep stated she will contact me by the end of the week once she hears from UPS. A 50% depositmay berequired at time of purchase and will not be refunded if you wish to cancel, return or exchange for reasons other than manufacturer defect or transit damage. Visit your local store today to schedule your complimentary design consultation! I was worried about getting my furniture after reading these reviews, but I called and the representatives were super helpful in getting me scheduled. You know those sales people that just bug? It was our first time shopping there and we are very pleased with their customer service and they wanted to make sure we were happy. Our salesperson during this timeframe had moved from the Northpark Arhaus to the Fort Worth location. As for the actual collections at Arhaus--absolutely stunning, innovative and different. Today I called and they said it might be in by the end of November, after I made plans to have furniture moved this week.

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